Instructions on how to enter form part of these Terms and Conditions. Participation in this promotion is deemed acceptance of these Terms and Conditions.
The promoter is Lactalis Australia Pty Ltd (ABN 56 072 928 879) of 35 Boundary St South Brisbane, Qld 4101 telephone 1800 676 961 (“Promoter”).
Entry is only open to Australian residents aged 18 years or over.
Employees (and their immediate families) of the Promoter and agencies associated with this promotion are ineligible to enter the promotion. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.
Promotion commences 12:00am AEDST on 01/04/2023 and closes 11:59pm AEDST on 31/12/23 (“Promotional Period”). Any product purchase that occurs after the Promotional Period cannot contribute to the Qualifying Transaction.
Claims must be received between 12:00am AEST on 15/04/2023 and 11:59pm AEDST on 14/01/2024 (“Claim Period”).
To enter the promotion and be eligible to claim, individuals must complete the following steps during the Promotional Period:
Purchase a minimum of fourteen (14) serves of any specially marked Vaalia product, including 900g tubs, 4-packs, Kefir 150g tubs and Kefir 700g tubs (“Participating Product”) from any retailer nationally (“Qualifying Transaction”). All fourteen (14) serves of Participating Products need not be purchased in a single transaction, but can be purchased in multiple transactions and collectively constitute a Qualifying Transaction;
Complete the Vaalia14-Day Program Sign Up Form by:
Scanning the QR code available on the Participating Product or visiting www.vaalia.com.au and following the prompts to the Vaalia 14-Day Program Sign Up Form;
Inputting the requested details including first name, last name, post code, email address and mobile number; and
Submitting the fully completed Vaalia 14-Day Program Sign Up Form. Individuals will have until 11:59pm AEDST on 17/12/2023 to complete this step;
Complete the Vaalia 14-Day Program as follows:
consume a daily serve (150 grams) of Vaalia probiotics for 14 consecutive days (“Vaalia 14-Day Program”);
Individuals have until 11:59pm AEDST on 31/12/2023 to complete the Vaalia 14-Day Program.
At the conclusion of the Vaalia 14-Day Program, the individual will receive an eDM notifying them of the Vaalia 14-Day Program’s completion (“ProgramCompletion Notice”). The eDM will also contain a link for any unsatisfied consumers to submit a claim for their ‘money-back’ being a refund for the 14 serves of Participating Products that they consumed as part of the Vaalia 14-Day Program that formed part of a Qualifying Transaction.
To claim a refund, individuals must complete the following steps within 14 days of receiving a Program Completion Notice:
Click on the link for the online ‘Money-Back’ Claim Form contained in the Program Completion Notice;
Input the requested details in the ‘Money-Back’ Claim Form, including first name, last name, post code, email, mobile number, cost of the Participating Product/s purchased and bank account details;
Upload the original receipts for the Participating Products consumed as part of the Vaalia 14-Day Program;
Complete the Money-Back Claim Form including providing an explanation in fifteen (15) words or more as to why they are unsatisfied after completing the Vaalia 14-Day Program.
Following the submission of a Money-Back Claim Form, the claimant will receive an eDM confirming receipt of their claim and whether it is approved or rejected. Claimants should allow up to 30 days from submitting their claim for the Promoter to approve or reject a claim. If approved, claimants can expect to receive their refund within 7 business days of being notified of the approval. If rejected, the claimant will receive reasons for their rejected claim.
Incomplete or indecipherable claims will be deemed invalid. Claims that contain prohibited or inappropriate content will be deemed invalid.
Only one (1) claim permitted per person. A claim can only be made on the first sign-up to the Vaalia 14-Day Program.
Claimants must retain their original purchase receipt(s) as proof of purchase. Failure to produce the proof of purchase when requested may, in the absolute discretion of the Promoter, result in invalidation of a claimant’s claim. Purchase receipt(s) must clearly specify the store of purchase and that the purchase was made during the Promotional Period but prior to claim.
Each claimant must only submit a claim in his/her own name. Should an individual’s contact details change during the Promotional Period, it is the individual’s responsibility to notify the Promoter. A request to access or modify any information provided in a claim should be directed to the Promoter.
The Promoter reserves the right, at any time, to verify the validity of claims and claimant’s (including a claimant’s identity, age and place of residence) and reserves the right, in its sole discretion, to disqualify any individual who the Promoter has reason to believe has breached any of these Terms and Conditions, tampered with the claim process or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the promotion. Errors and omissions may be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter's legal rights to recover damages or other compensation from such an offender are reserved.
If there is a dispute as to the identity of a claimant, the Promoter reserves the right, in its sole discretion, to determine the identity of the claimant.
Successful claimants will be notified by email that they will be receiving a refund.
The Promoter’s decision is final and no correspondence will be entered into.
Every valid claim received during the Claim Period will receive a refund equivalent to the value of the fourteen (14) serves of Participating Products purchased in the claimant’s Qualifying Transaction, as substantiated by their receipt(s). The Promoter’s decision as to the amount of the refund is final and not subject to review.
Refund will be received by electronic funds transfer into the claimant’s nominated Australian bank account.
Once a refund has been deposited into the bank account of the claimant, the Promoter and its associated agencies and companies will not be responsible for any delay in delivery or loss of the refund.
Refunds are not transferable or exchangeable.
If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to a pandemic, government directive, technical difficulties, unauthorised intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to disqualify any claimant; or (b) to modify, suspend, terminate or cancel the promotion, as appropriate.
The Promoter assumes no responsibility for:
any error, omission, interruption, or delay in the operation or transmission of any communication sent to (or by) the Promoter or any individual whether caused by problems with communication networks or lines, computer systems, software or internet service providers, congestion on any carrier network or otherwise;
any theft, destruction or unauthorised access to, or alteration of such communications;
any problem with, or technical malfunction of, any computer system or other equipment used for the conduct of the promotion; or
any incorrect or incomplete information which may be communicated in the course of the administering this promotion (whether as a result of one of the foregoing causes or otherwise).
Any cost associated with accessing the promotional website is the claimant’s responsibility and is dependent on the Internet service provider used. Each claimant is responsible for paying for the costs associated with participating in this promotion.
Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the Australian Securities and Investments Commission Act 2001 (Cth) or similar consumer protection laws in the States and Territories of Australia (“Non-Excludable Guarantees”).
Except for any liability that cannot by law be excluded, includingthe Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any tax liability incurred by a claimant; or (e) use of a refund.
The Promoter collects personal information ("PI"), including bank account information, in order to conduct the promotion and may, for this purpose, disclose such PI to third parties, including but not limited to agents, contractors, service providers and, as required, to Australian regulatory authorities. Entry is conditional on providing this PI. The Promoter will also use and handle PI as set out in its Privacy Policy, which can be viewed at https://lactalis.com.au/wp-content/uploads/2023/01/Privacy-Policy-Lactalis-January-2023.pdf. In addition to any use that may be outlined in the Promoter’s Privacy Policy, the Promoter may, for an indefinite period, unless otherwise advised, use the PI for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the claimant. The Privacy Policy also contains information about how claimants may opt out, access, update or correct their PI, how claimants may complain about a breach of the Australian Privacy Principles or any other applicable law and how those complaints will be dealt with. All claims become the property of the Promoter. The Promoter may disclose PI to an overseas service provider, for example a cloud data centre. The Promoter may also disclose PI to its parent companies in France, Italy, and other European countries.
